Pillows are shipped based on volume and not weight. We try to send pillows the most economical way possible and with the cheapest rates available to us from UPS and FedEx. Shipping prices depends on what type of insert that you are ordering, where the package is shiping to and if "oversized" boxes have to be used. Both UPS and FedEx can not calculate shipping costs correctly on larger orders. If the shipping costs are incorrect, we will contact you before we ship.
Returns. If you are not satisfied with your order or you need to replace your inserts with a different size, ship them back and include a note with your request. Be sure to include a contact number and if possible, your order ID number. A copy of your invoice that is emailed is preferred. We will refund the cost of the inserts only. Shipping costs are not refunded unless there is an error by us in filling/shipping the order.
Robey's Fabrics Inc
1705 E Main Street
Valdese, NC 28690
1-800-386-0633 Email Us